Emails that have been archived in a claim can be bulk-downloaded in their raw format. These files can be opened in Microsoft Outlook and Mozilla Thunderbird as well as any email application that supports the standard .EML file format.
To download all RAW email (.EML) files from a claim:
- Open the claim you would like to download email files from
- Open the Activity Log & Message Archive
- Select the MAIL icon
- Click Download All and choose the destination location on your local computer
